Bicycle Network Cashback
Making Your Membership Costs Disappear!
Get Supermarket Vouchers
$200 Each Month Will Cover Your Membership!
Get Fuel Vouchers
$50 A Week Will Cover Your Membership!
Get Bike Cash From Favourite Bike Brands
Get The Most Out Of Your Membership With Bicycle Network Cashback!
Bicycle Network Cashback is our exclusive member rewards program.
Bicycle Network members can earn money from their everyday shopping to put towards your membership or a ticket to one of our world-class bike riding events.
- Earn up to 5% bike cash from groceries, drinks and petrol.
- Earn up to 7.5% bike cash using our shopping vouchers from over 50 big brand retailers
- Earn up to 30% bike cash every time you go to the movies
- Earn up to 25% bike cash any time you shop online.
What are you waiting for? Activate your account and start earning today!
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Next time you need some new bike gear – head to Shop Bike, where every dollar you spend earns you bike cash that could ...
With a wide range of your favourite brands to choose from, make sure you do your online shopping with Bicycle Network Cashbac...
The fastest way to earn bike cash is from your everyday shopping using our Shopping Vouchers. Purchase a shopping vou...
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Terms & Conditions
The Bicycle Network Cashback Program Terms & Conditions
a. The Bicycle Network Cashback program means the rewards program under which a Bicycle Network member earns bike cash on Qualifying Transactions and qualifies for bike cash under these Terms and Conditions.
b. Bike cash means the reward credit which is earned from qualifying transactions and can be used under these Terms and Conditions.
c. Participant means those companies (and other persons) who have agreed with us to provide Bike cash to Bicycle Network Cashback members and additional members under the Bicycle Network Cashback program.
d. Qualifying Transaction means a transaction with a Participant for goods or services on which the Participant issues bike cash.
e. Related Bodies Corporate has the same meaning as in the Corporations Act 2001.
f. Terms and Conditions means this document, and any other documents referred to in it
2. Membership of Bicycle Network Cashback
a. To be a member of the Bicycle Network Cashback program, you must be a member of the Bicycle Network
b. We reserve the right to refuse membership at our discretion
c. We reserve the right to terminate the program at our discretion
3. Your obligations
a. Using your Bicycle Network Cashback membership during a transaction in accordance with 1.1 (a) above constitutes acceptance of these Terms and Conditions.
b. It is your responsibility to inform us if your personal details change (including, but not limited to, your address, email address or phone number). If Bicycle Network Cashback does not have your correct details, Bicycle Network Cashback may not be able to contact you about your account or send you offers. Bicycle Network Cashback may also restrict operations on your account (such as redemption).
c. The Bicycle Network Cashback membership is not transferable, and remains the property of Bicycle Network
d. You may terminate your participation in Bicycle Network Cashback at any time and for any reason by contacting us via the Contact Us section of the Bicycle Network Cashback website
a. Bicycle Network Cashback may make any change to its Terms and Conditions, including, without limitation:
i) the range of participating retailers and qualifying transactions;
ii) the range of bike cash offered;
iii) the period for expiry of bike cash
iv) the fees applicable to any and all elements of the Bicycle Network Cashback program
v) the range of options available for redeeming any cashback
b. Bicycle Network Cashback will give you notice of any change to the Terms and Conditions or as set out in 5.1, at our sole discretion:
i) via the Bicycle Network Cashback website; and/or
ii) by direct communications sent to members.
c. In addition to the right to terminate in 3d, Bicycle Network Cashback may terminate your Bicycle Network Cashback membership immediately and without notice where you:
i) fail to comply with these Terms and Conditions;
ii) provide misleading information or make any misrepresentation to us or to any participating retailers in connection with Bicycle Network Cashback
iii) are abusive or offensive to any of our or our participating retailers
d. Where your Bicycle Network Cashback membership or your Bicycle Network membership is terminated, you will cease to be entitled to earn and redeem any bike cash.
e. Respecting your personal information is very important to us. The Bicycle Network Cashback Privacy Statement forms part of these Terms and Conditions. The Bicycle Network Cashback Privacy Statement sets out what personal information Bicycle Network Cashback collect, how Bicycle Network Cashback use it, to whom Bicycle Network Cashback may disclose it and what your privacy choices are. Our Privacy Statement is available on the Bicycle Network Cashback website.
f. Bicycle Network Cashback will not be liable to members for the termination of the Bicycle Network Cashback program including (without limitation) for any bike cash in your account at the time of termination.
g. Any liability Bicycle Network Cashback may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Bicycle Network Cashback whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, our liability to you will in all cases be limited to:
i) the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;
ii) reinstating bike cash in dispute; or,
iii) where the dispute relates to a reward, the value required to redeem the reward.
h. Any tax, liability, or duty incurred by a member arising from a member's participation in the Bicycle Network Cashback program is the responsibility of the member.
i. Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.
5. Terms and conditions for specific types of Bicycle Network Cashback
a. The terms and conditions for each Bicycle Network Cashback reward are provided in the communication surrounding the provision of that reward
b. These conditions are subject to the General Terms & Conditions in clause 4
c. The Bicycle Network Cashback membership is active as soon as the member activates the program or is advised on their joining. If the membership has been cancelled or has expired then there is no entitlement to bike cash
6. Expired, cancelled or inactive memberships
a. The expiry date, if any, will be advised to the member. Once that date is reached, the membership is no longer active, and all bike cash balances will be voided
b. If a Bicycle Network Cashback membership is cancelled either by Bicycle Network Cashback or by the member, then all bike cash balances will be voided
c. If a member of Bicycle Network Cashback is no longer a member of Bicycle Network, then their membership of Bicycle Network Cashback is cancelled and all bike cash balances will be voided
d. If there is no bike cash earned by a member for a consecutive period of 12 months, then their membership can be cancelled, and any bike cash balance will be voided.
7. Fees and charges
a. There is no joining fee
b. There is a monthly fee of $1.00 which is charged only when there is a balance in the member’s bike cash account at the end of each month. If there is a zero balance or if the member has not earned any bike cash, there is no fee.
c. There may be an admin fee for the delivery of eVouchers which is included in the purchase price. This fee varies depending on the payment method chosen
d. Fees and charges are subject to change without notice as per the General Conditions in clause 4
8. Use of bike cash
a. Bike cash is earned as outlined in the Definitions
b. Bike cash is available for use by the members provided their membership is active at the time of use. Expired, cancelled or inactive memberships are defined in clause 6
c. Bike cash can only be redeemed by the member as outlined in the Bicycle Network Cashback website.
d. the minimum balance that can be redeemed is $25
e. if a Bicycle Network Cashback membership is cancelled either by Bicycle Network Cashback or by the member, then all bike cash balances will be voided
Card Link T&Cs
[program_name] is a rewards program that drives local commerce between local merchants and local consumers.
These Terms govern the [program_name] program and contain important information, including disclaimers and limitations of liability.
1. Application of these Terms
a. You agree to be bound by these Terms by checking the "I have read and understood the terms and conditions" box when registering for participation in the Program on the [program_name] Website. If you do not accept these Terms, you will not be entitled to use the Program.
b. You agree that you have the necessary capacity to enter into a binding legal contract.
c. [program_name] may from time to time review and update these Terms. Your use of the Program will be governed by the most recent Terms posted at the [program_name] Website. By continuing to use the Program, you agree to be bound by the most recent Terms. It is your responsibility to check the [program_name] Website regularly for updated versions of the Terms. The [program_name] program will provide you with at least 14 days' prior notice of any material changes to the Terms. Notice of any material change to the Terms will be decided by the [program_name] program to either be published on the [program_name] Website or sent to the email address registered with the Program.
d. The use and operation of your Visa Card or Mastercard will also be subject to separate terms and conditions provided to you by your Card Issuer.
e. You agree that you have not relied on any matter that is not expressly stated in these Terms.
2. The Program
The Program allows you to earn Cashback when using your Visa Card or Mastercard with participating Merchants.
3. Registering for the Program
a. In order to register for the Program and remain registered for the Program, you must:
i. be an approved member of a [program_name] program;
ii. provide the mandatory User Information required by [program_name] program;
iii. register a valid Visa Card or Mastercard to your [program_name] Account;
be an authorised holder and user of the Visa Card or Mastercard; and
iv. fully and validly complete the registration process.
b. You can register all of your Visa Card and Mastercard cards in the Program providing they are all in your name and issued by an Australian financial institution.
c. You must maintain and promptly update the User Information to keep it true, accurate, current and complete. It must include a current email address.
d. Your [program_name] Account will be active upon registration and verification in accordance with these terms.
e. You represent and warrant that:
i. you are the individual identified in the registration and verification process;
ii. you are an authorised user of the Visa Card or Mastercard; and
iii. the User Information that you have provided to the [program_name] program is true and correct.
f. If you provide any User Information that the [program_name] program believes to be untrue, inaccurate, not current or incomplete, [program_name] may suspend or terminate your Account and remove your access to the Program.
g. If you provide any incorrect information or details (whether fraudulently or by mistake), you may not be entitled to earn Rewards.
h. When using the Program, you are responsible for maintaining the confidentiality of your User Information, and for restricting access by third parties to your [program_name] program Account. You are liable if your User Information is used by an unauthorised person or for an unauthorised purpose. You are fully responsible for all activities that are conducted under your Account.
i. If you believe that any of your User Information has been compromised, lost or misplaced, you must contact [program_name] immediately.
j. [program_name] reserves the right to refuse membership at its absolute discretion.
4. Special conditions of use
a. In order to be eligible for cashback, you must:
i. make a purchase with a Participating Merchant;
ii. use a Visa Card or Mastercard that is registered to a [program_name] program Account; and
iii. if you make a purchase using electronic funds transfer at a physical terminal over the counter point of sale, ensure that your purchase is made using the "credit" function ("CR") for payment at the time of purchase whether or not your Visa Card or Mastercard is a credit card, debit card, or prepaid- reloadable card
b. You agree that cashback can only be applied to your [program_name] program Account registered to your Visa Card or Mastercard. If a different credit, debit or prepaid-reloadable card is used which is not registered to the [program_name] program Account, no cashback will be earned.
c. You must retain a copy of both the tax receipt and point-of-sale credit card receipt for each eligible transaction to which these Terms apply, as these receipts may be needed as evidence in the event of a dispute or to verify qualifying purchases.
d. By registering a payment card in connection with transaction monitoring, you authorize the [program_name] program or its agents to share your payment card information with either Visa Card or Mastercard (depending upon the registered card). You authorise Visa or Mastercard (depending upon the registered card) to monitor transactions on your registered card(s) to identify qualifying purchases in order to determine whether you have qualified for or earned an offer linked to your payment card, and for Visa or Mastercard to share such transaction details with [program_name] to enable your card-linked offer(s) and target offers that may be of interest to you. You may opt-out of transaction monitoring on the payment card(s) you have registered by selecting the "opt out" link in "My details" within your Rewards Account or by contacting the program provider.
e. You agree your membership is not transferable, and remains the property of the [program_name] program.
5. Participating Merchants
a. You may only receive a Cashback Reward when using the Program with Participating Merchants.
b. Participating Merchants are subject to change. A full list of the current Participating Merchants can be found at the [program_name] Website. It is your responsibility to check the [program_name] Website regularly to ensure that you are aware of the latest Participating Merchants and Cashback Reward offerings.
c. All transactions using your Visa Card or Mastercard are with the Participating Merchant and not with [program_name]. [program_name] does not have any responsibility or obligation for the transaction with the Participating Merchant. [program_name] does not endorse or warrant any goods or services of Participating Merchants.
6. Fees and charges
a. There may be merchant fees and/or delivery fees for some goods/services which will be clearly displayed for the member to agree before the completion of that purchase. These fees if applicable vary depending on the particular merchant, good/service and payment method chosen.
b. Fees and charges are subject to change without notice, however will always be clearly displayed for the member to agree before the completion of that purchase.
7. Cashback Reward
a. What is a Cashback Reward?
The Cashback Reward is not property and may not be transferred, sold, held on trust, bequeathed or inherited.
b. Receiving a Cashback Reward
i. The Cashback Reward is calculated on the amount of Australian dollars charged to your Visa Card or Mastercard, less any amounts referred to in clause 6b. The Cashback Reward is only calculated based on the any limitations as promoted in each offer.
ii. You acknowledge that the Cashback Reward to which you are entitled may vary where you have entered into an agreement with third parties in relation to the Program.
iii. The Cashback to which you are entitled in any given transaction may depend on factors such as:
1. minimum spend;
2. maximum spend;
3. time of purchase;
4. number of purchases; and/or
5. a number of other targeted selection criteria.
iv. The Cashback Reward will not be earned in respect of the following amounts that may be charged to your Visa Card or Mastercard:
1. interest and other bank fees and charges including without limitation foreign exchange conversion fees and reversals (and any GST payable on any of these);
2. excluded transactions;
3. balance transfers; and
4. payments in which you do not use the "credit" (CR) facility, including payments made through the Bpay® Electronic Payments Scheme.
v. Subject to clauses 7a and 7b, you will receive the Cashback Reward to which you are entitled within 7-30 working days of the date on which the relevant transaction is settled by your Card Issuer and the Participating Merchant.
vi. You acknowledge that it is the responsibility of your Card Issuer and the Participating Merchant to settle transactions.
vii. You may not receive a Cashback Reward if:
1. your Visa Card or Mastercard is cancelled for any reason;
2. your Visa Card or Mastercard has been lost or stolen (until the registered lost or stolen card has been removed from your [program_name] program Account and has been replaced and you update your [program_name] program Account details in accordance with clause 7b;
3. your Visa Card or Mastercard has an expiry notification and you have not renewed your Visa or Mastercard (until you renew your Visa or Mastercard and update your [program_name] Account details; or
4. [program_name] reasonably suspects that you have breached these Terms or the terms and conditions associated with your Visa Card or Mastercard in any way.
5. In order to continue using the Program, you must ensure that your [program_name] Program Account details reflect your current Visa and Mastercard number and expiry date. Replacement Visa and Mastercards must be re-registered to your existing [program_name] Program Account. In the event that the circumstances referred to clauses 7bvii occur and you obtain a new Visa Card or Mastercard, you must update your Visa or Mastercard number in your [program_name] Account (following the procedure on the [program_name] Website).
viii. Any changes to your [program_name] Program Account (including to your User Information and Visa Card or Mastercard number) will be updated by [program_name] within 5 days.
c. Monitoring your [program_name] Program Account and using Cashback Rewards
Your Cashback Reward balance will be visible when you have logged into your [program_name] Program Account through the Rewards Website or any desktop or mobile application made available by [program_name] or authorised third parties.
d. Refunds or returns and disputed transactions
i. Refunds or returns of goods or services purchased by you will trigger a reversal of the relevant Cashback Reward associated with that transaction.
ii. Where a refund or return of goods or services occurs after a Cashback Reward has been claimed as a Cash Settlement, the Cash Settlement amount will become a debt due and payable from you to [program_name] Program immediately (Debt). A reversal of the relevant Cashback Reward associated with that transaction will occur, your Rewards Account will be debited by the relevant reversed Cashback Reward, and the debit will be offset against other Cashback Rewards in your Rewards Account including Cashback Rewards you may earn in the future. Rewards may also recover the balance of the Debt from you directly and immediately upon request.
iii. If your Visa Card or Mastercard is credited in connection with a disputed transaction, the [program_name] Program will adjust your Cashback Reward total by deducting any Cashback Reward that was earned in connection with the disputed (or subsequently reversed) transaction within 60 days (or longer depending on the terms of any agreement between you and third parties in relation to your Visa Card or Mastercard).
iv. If you fail to comply with clause 6.b(ii):
1. [program_name] Program may suspend your account immediately;
2. [program_name] Program may liaise with your Card Issuer and other relevant third parties in order to recover the Debt; and
3. [program_name] Program may take any other necessary action in order to recover the Debt.
e. Transferring Cashback Rewards
i. Cashback Rewards cannot be transferred between different [program_name] Program Accounts.
ii. Cash Settlements cannot be settled to an account other than the Visa Card or Mastercard Account.
iii. Replacement Visa Cards and Mastercards must be re-registered to your existing [program_name] Program Account in accordance with clause 7b(viii). Please log on to your [program_name] Program Account to register a replacement Visa Card or Mastercard.
8. Termination or expiry of the Program
a. [program_name] may suspend your [program_name] Program Account and your participation in the Program and/or terminate these Terms and your Account by giving you notice with immediate effect that you have breached these Terms.
b. You may terminate your [program_name] Program Account for any reason by selecting the "opt out" link in "My details" within your [program_name] Program Account or by Contacting us.
c. If [program_name] terminates these Terms and your [program_name] Program Account in accordance with clause 8(a) or 8(b), all of your Cashback Rewards will vest in the [program_name] Program.
d. [program_name] may terminate your [program_name] Program Account and/or the Program for any reason at any time by giving you 7 days' prior notice via the [program_name] Website. Any Cashback Reward within your [program_name] Program Account will be transferred as a Cash Settlement to your Visa Card or Mastercard Account, or to your [program_name] Program Account whichever is the accepted normal process.
9. Registration in Multiple Rewards Programs
In the event that you have registered a valid Visa Card or Mastercard to more than one [program_name] program and you make a purchase with a Participating Merchant that is also registered to more than one [program_name] Programs, a Cashback Reward will be paid for only one [program_name] Program.
The [program_name] Program for which you will receive the Cashback Reward from will be determined on the following basis:
1) The [program_name] Program that provides the highest Cashback Reward; and
2) If the [program_name] Program’s provide the same Cashback Reward value, then either may be chosen at the discretion of [program_name].
11. Intellectual property
All intellectual property rights (including copyright, trademarks and patents) in the Program, or any promotion of the Program by [program_name] and all components of them are owned by, or licensed by, [program_name] Program unless otherwise indicated. You must not copy, modify or transmit any such content except as permitted in these Terms or expressly agreed in writing by [program_name] Program.
12. Disclaimer of warranties and limitation of liability
a. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (“ACL”) or any other applicable law that cannot be excluded, restricted or modified by agreement.
b. Subject to clause 12a and to the extent permitted by law, [program_name] Program excludes all warranties, whether express or implied, including any warranties or representations:
i. that the Program will be rendered with due care and skill;
ii. concerning the availability of the Program; and
iii. concerning the quality, completeness, accuracy, suitability, acceptability or fitness for purpose in relation to the Program
c. Subject to clause 12a and to the extent permitted by law, the maximum liability of the [program_name] Program and its employees, agents or contractors for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these Terms, the Program, and any services advertised or accessible using the Program will be limited to the value of any valid unredeemed Cashback Reward in your [program_name] Program Account (as determined by [program_name]) in relation to the transaction in which the claim arises. You must make any such claim within 3 months of the date of the transaction and waive your rights to make such claims thereafter.
d. [program_name]’ services come with guarantees that cannot be excluded under the ACL. You are entitled to have the services supplied again, or the payment of the cost of having the services supplied again, if the services were not rendered with due care and skill or if the services (or the products resulting from the services) were not fit for the particular purpose outlined in these Terms.
e. For the purpose of clause 12(d), you acknowledge and agree that the services supplied by the [program_name] Program are limited to the Program, and that the particular purpose of [program_name] Program services is limited to the purpose outlined in these Terms.
f. To the extent permitted by law, the [program_name] Program and its employees, agents or contractors will not be liable for any loss, damage, claim, cost or expense whatsoever arising out of the goods and services that are the subject of any qualifying purchase under these Terms.
g. For all other claims of liability, and to the extent permitted by law, the maximum liability of the [program_name] Program and its employees, agents or contractors will be AU$ in the aggregate of all claims.
h. Subject to clause 12(a) and to the extent permitted by law, [program_name] Program will not be liable for any loss, damage, claim, cost or expense whatsoever arising out of or in connection with these Terms, the Program, and services advertised or accessible using the Program, to the extent that such loss, damage, claim, cost or expense was caused by:
i. you (for example, through your negligence or breach of contract);
ii. your failure to reasonably mitigate your loss; or
iii. events outside of [program_name] Program control
i. Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law (ACL).
You indemnify [program_name] Program in respect of all loss, damage, costs, expenses (including legal fees on a full indemnity basis), fines, penalties, claims, demands and proceedings howsoever arising, whether at common law (including negligence) or under statute, in connection with any of the following:
a. any breach of these Terms by you;
b. your use of Program (including registration);
c. any use of your [program_name] Program Account, including by third parties; and
d. any claims that may be brought against [program_name] Program or which [program_name] Program must pay, sustain or incur as a direct or indirect result of the use by [program_name] Program of your User Information.
14. Force majeure
[program_name] Program will not be liable to you for any delay or failure to perform its obligations under these Terms as a result of a cause beyond its reasonable control, including acts of God.
ACL means the Australian Consumer Law as found in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Cashback Reward means the value of cash-back rewards that are registered to your Rewards Account, based on qualifying transactions using your Visa or Mastercard with Participating Merchants.
Cash Settlement means the Australian dollar amount of any Cashback Reward that is deposited into your Visa or Mastercard Account or Client Account in accordance with these Terms.
Excluded Transactions means any transaction where you:
i. draw cash from the Visa Card or Mastercard Account linked to the Visa Card or Mastercard using an automatic teller machine, at a financial institution or from a Participating Merchant;
ii. receive from a Participating Merchant a cash substitute (including, but not limited to, using your Visa Card or Mastercard to purchase gambling chips or tokens, travellers' cheques or money orders, gift certificates or to load value to a stored value card or facility);
iii. use the Visa Card or Mastercard Account to pay bills through a third party (such as Bpay®) where the Participating Merchant whose
Bicycle Network Cashback is a cashback program operated by Bicycle Network for Bicycle Network members. Bicycle Network Cashback considers the protection and maintenance of your personal information to be of the utmost importance.
Personal information is information that may identify you or by which your identity may be reasonably determined. Such personal information may include your name, address, other contact details, your date of birth, and mobile number.
Why does Bicycle Network Cashback need your personal information?
Bicycle Network Cashback will only ask for personal information relevant to our business relationship with you. Bicycle Network Cashback will tell you the main reasons for asking for your personal information when Bicycle Network Cashback seeks it from you. If you do not provide some personal information, Bicycle Network Cashback may not be able to provide you with the products or services you want.
The main reasons why Bicycle Network Cashback will seek personal information from you are:
- to check your eligibility for or to provide you with Bicycle Network Bike Cash;
- to provide you with information relevant to the services and offers you want
- to assist you with your inquiries or concerns;
- to verify your identity and undertake customer due diligence;
- for any other purpose required or authorised by law.
Bicycle Network Cashback may also ask for your personal information because Bicycle Network Cashback is obliged to collect it for legal purposes under the Financial Transaction Reports Act 1988 and the new Anti-Money Laundering and Counter-Terrorism Financing Act 2006. These Acts require us to ask you for information to check your identity (for instance, by referring to your passport, birth certificate or driver’s licence). Bicycle Network Cashback will not use any information collected under these Acts for any other purpose.
How does Bicycle Network Cashback collect information?
Bicycle Network Cashback collects personal information directly from you. Bicycle Network Cashback may do this when you contact us, visit our website or if Bicycle Network Cashback contacts you via phone.
How does Bicycle Network Cashback store your personal information?
Bicycle Network Cashback store your personal information in a number of ways including:
- in computer systems or databases;
- in hard copy or paper files
Does Bicycle Network Cashback ever disclose your information to 3rd parties?
Bicycle Network Cashback may disclose your personal information to third parties where they help us with our business, or you request or consent to do so. Where your personal information is disclosed to third parties, Bicycle Network Cashback will seek to ensure that the information is held, used or disclosed consistently with the Australian Privacy Principles in the Privacy Act 1988.
Types of third parties include:
- parties involved in providing, managing or administering your Bicycle Network Cashback relationship such as third party suppliers, printers, postal services, email and SMS delivery providers, authorised representatives and our legal, tax, audit and accountancy advisers;
- parties maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems;
- alliance partners;
- parties involved in the payments system including financial institutions, merchants and payment organisations.
Bicycle Network Cashback may also disclose your personal information to third parties in circumstances where:
- Bicycle Network Cashback must fulfil our legal obligations (for example, disclosure to Australian (and international) enforcement bodies such as the Australian Securities and Investments Commission (ASIC), the Australian Taxation Office (ATO), the Australian Transaction Reports and Analysis Centre (AUSTRAC), Centrelink or the Courts);
- it can be reasonably inferred from the circumstances that you consent to your personal information being disclosed to a third party.
Bicycle Network Cashback may also send your personal information outside Australia where, for example:
- you have requested or consented that Bicycle Network Cashback send your personal information;
- Bicycle Network Cashback outsources a function or service to an overseas contractor with whom Bicycle Network Cashback has a contractual arrangement; and
- it is necessary to investigate or facilitate a transaction on your behalf.
Bicycle Network Cashback will not send your personal information outside Australia unless it is authorised by law and Bicycle Network Cashback is satisfied that the recipient of the personal information has adequate data protection arrangements in place.
Marketing and your personal information
Bicycle Network Cashback uses personal information to provide services and products that may be of interest to you. Bicycle Network Cashback may contact you by email, text message, phone or by post to advise you of program benefits and promotions. If you receive a marketing message from us, you can opt-out by following the instructions in that message.
In general, Bicycle Network Cashback uses personal information for marketing for the following purposes:
- to communicate offers relating to services and products that Bicycle Network Cashback think may be of interest to you (unless otherwise requested)
- to advise of ways to best use our service
- to develop processes, products and services to better meet your needs
- for our internal research and data analytics.
It is our policy not to sell or pass any personal information to any other organisations (outside our group companies) unless Bicycle Network Cashback is required to do so for fraud prevention and detection. Bicycle Network Cashback will never sell or rent your personal information to anyone else for their marketing purposes without your consent.
What are cookies and why does Bicycle Network Cashback use them?
A cookie is a piece of data stored on a user's computer hard drive, containing information about that user. A cookie can only be accessed across the Internet by the website that placed it there. Cookies are used by Bicycle Network Cashback to help us improve the content and functioning of our website.
Why does Bicycle Network Cashback record IP Addresses?
When a user joins Bicycle Network Cashback, our computers may record their IP address. In the event that Bicycle Network Cashback detects fraud or abuse of our program or our website and computers, Bicycle Network Cashback may use the IP address of the offender to take action against them. Ultimately this ensures greater protection for you and your personal information.
What is "spam" and does Bicycle Network Cashback send it?
The widely accepted definition of "spam" is unsolicited commercial email, or in other words, email of a commercial nature that the recipient does not want. Bicycle Network Cashback does not send "spam". This is because when you join Bicycle Network Cashback, you agree to allow us to send to you commercial advertising that is relevant to the product and services Bicycle Network Cashback offers.
How does Bicycle Network Cashback protect personal information?
Bicycle Network Cashback takes all reasonable precautions to protect your personal information, whether it is stored in hard copy or electronic form from loss, unauthorised access, modification and unauthorised disclosure. Your personal information is only accessible by you and by those who are authorised to access it. Our employees and third parties who Bicycle Network Cashback deals with are bound by confidentiality obligations.
Hard copy documents are secured on our premises and at archive sites by locks and security systems. Whenever possible, hard copy documents are returned to you and not kept on our premises.
Electronic data is protected by up-to-date computer and network security systems with appropriate firewalls, encryption technology, virus software and access passwords.
Bicycle Network Cashback also seeks to ensure that confidential face-to-face discussions between you and us occur in a secure environment.
Depending on any legal obligations to retain your personal information for a certain period of time, if Bicycle Network Cashback does not require your personal information, Bicycle Network Cashback will take reasonable steps to destroy it in a secure manner or by removing identifying features from it.
Is our website secure?
Bicycle Network Cashback appreciates that you may have concerns in relation to the confidentiality and security of your personal information on the internet. Therefore, Bicycle Network Cashback has implemented systems to ensure that your personal information is secure and confidential when you access our website or my account.
When Bicycle Network Cashback collects your personal information over the internet, it proceeds via our secure server utilising encryption technology. This helps to protect against unauthorised access to your personal information over the Internet. Your stored personal information is also protected from unauthorised access through the use of multiple firewalls, secure passwords and sign-in processes.
While our website rely on the highest levels of technology to ensure maximum security, no data transmission over the internet can be guaranteed to be totally secure.
To assist us in protecting your personal information, Bicycle Network Cashback expects you to keep confidential your access passwords at all times, to destroy any documentation Bicycle Network Cashback sends to you containing your access passwords and to ensure you log out properly when you leave your computer and take appropriate steps to ensure security of your information
How can you access your personal information?
Bicycle Network Cashback maintains the integrity of your personal information by taking reasonable steps to ensure that the information collected, used and disclosed is accurate, complete and up-to-date.
You may access your personal information at any time via email: email@example.com
In the event that you make a request to access personal information that has been archived, Bicycle Network Cashback may charge you a fee. The fee will be discussed with you prior to us actioning your request. Bicycle Network Cashback is unable to give you access to your personal information if Bicycle Network Cashback is prevented by law or if access would reveal personal information of another person.
Any questions about our policy?
You may also obtain further information about privacy (including general privacy information, answers to frequently asked questions and links to the 10 National Privacy Principles) on the Office of the Privacy Commissioner’s website at www.privacy.gov.au. Alternatively, you may write to The Office of the Privacy Commissioner, GPO Box 5218, Sydney, New South Wales, 2001.
1. THE BICYCLE NETWORK CASHBACK PROGRAM
The Bicycle Network Cashback program is a rewards program designed specifically for Bicycle Network members. Members can earn bike cash from things like grocery shopping, online shopping or getting some new gear for your bike. You can use your bike cash to save on your next Bicycle Network membership or for a ticket to one of our world-class events.
Bike cash is cash back that you earn by shopping with our network of retail partners. You can buy vouchers to use for your everyday shopping like groceries and drinks, for movie tickets, and at over 650 restaurants. You can also earn bike cash when you shop for new bike gear with our massive online shopping network.
The primary benefit is bike cash. There’s a range of features that have been designed to help you get the most out of the program. Our website provides you 24/7 anytime-anywhere access. You can search for participating retail partners, shop online, or check your bike cash balance.
The Cashback Express app gives you express access to all the key features of the program 24/7 anytime, anywhere on your mobile. Our geo-search feature lets you find the cashback retailers near you. Our e-Wallet stores your Shopping Vouchers and Movie Tickets so you can access them quickly and easily when you’re on the go.
We’ll send you regular updates with the latest information including advice on new retail partners and special offers.
2. HOW BICYCLE NETWORK CASHBACK WORKS
As a Bicycle Network member, you get access to the program – all you need to do is activate your profile and start shopping via our retail partners while you watch your bike cash balance grow.
To check your bike cash balance, log into your profile on our website or the Cashback Express app anytime, anywhere. You can see what transactions you’ve made, how much you have earned, and the status of your bike cash account (including pending cashback, where we are waiting for the funds to arrive from our online retail partners).
3. THE PARTICIPATING RETAIL PARTNERS
Participating retail partners have agreed to provide bike cash for any purchase made via the Bicycle Network Cashback website or Cashback Express app.
Yes, we have a great range of online bike retailers. In addition, there’s a range of department stores and sports retail partners who sell bike gear as part of their range who are participating in the program.
4. BIKE CASH
You earn bike cash by buying from our participating retail partners:
1. Shop Bike – Buy your bike gear from our participating retail partners displayed in the Shop Bike section of our website or app.
2. Shopping Vouchers – Earn up to 7.5% bike cash from your everyday shopping like groceries, drinks, and petrol.
3. Shop Online – Earn up to 20% bike cash when you shop with our Online retail partners.
4. Buy Movie Tickets – Earn up to 35% more bike cash from every ticket.
5. Restaurants – Get 7.5% bike cash by buying Good Food or Gourmet Traveller vouchers that can be used at over 650 restaurants.
It varies depending on the retail partner.
For Shopping Vouchers, & Movie Tickets, within 48 hours of the delivery of your purchase.
For online purchases, your Bicycle Network Cashback account will be updated within 48 hours. Initially, you will see the bike cash you have earned as a 'pending' amount. Processing can take between 30 and 60 days depending on the retail partner, after which time it will be credited to your account and available to redeem.
You can redeem your bike cash to help cover the cost of your Bicycle Network membership, Rider Rescue subscription, or one of our world-class events. Log into the website or Cashback Express app, click on the Redeem link, follow the prompts, and make your choice from our range of options.
5. SHOP BIKE
Shop Bike is your convenient place to go when you want to go bike shopping. You can see which online bike retail partners are part of the Bicycle Network Cashback program. It allows you to click through to their sites directly and go shopping knowing that we're tracking you so that you'll get your bike cash when you purchase.
Find the retail partner you are interested in then click on the logo. You will be taken to the retail partner website. From there, shop and buy as you usually would. And when you buy, your bike cash will automatically be processed.
6. SHOPPING E-VOUCHERS
Shopping e-Vouchers enable you to earn bike cash from your everyday or online shopping.
Go to the Shopping e-Voucher section of the website or app, or click on the geo-search feature, and choose which type of e-voucher you want to purchase. Once we’ve received the funds from your purchase, we’ll send you an email with the e-Voucher attached (it also downloads directly to your e-wallet on your iPhone or Android).
Yes. The expiry date will be prominently displayed on the e-Voucher.
Depending on the payment method you use, some transaction fees may apply.
Yes, the number of vouchers available in a single transaction are limited by our retail partners.
You can pay for Shopping e-Vouchers by Bank Transfer EFT (via a service called Fast2Pay) so you don’t need to pay the fees charged when you pay via Visa or Mastercard.
We can still track your purchase and process your bike cash.
7. NEAR ME SEARCHING FOR RETAILERS
The Near Me feature makes it even easier for you find retail partners in your area so you can maximise your bike cash. Near Me is available on the website and Cashback Express app so you’ll never miss a chance to earn bike cash again!
8, RESTAURANT VOUCHERS
We’ve got vouchers available for more than 650 restaurants around Australia.
You can choose between Good Food Gift Cards or Gourmet Traveller Gift Cards
Good Food Gift Cards can be used for food and drinks at over 400 of Australia's most loved restaurants from fine dining to local favourites and everything in between.
Gourmet Traveller Gift Cards boasts over 300 restaurants. With the most beloved cafés, wine bars and restaurants Australia has to offer, explore breakfast with a view, lunch with friends and dinner under the stars..
Normally, we’ll send your restaurant voucher within one hour. But under some circumstances it may be delayed until the next business day.
Yes. The expiry date will be prominently displayed on the Restaurant Voucher itself
You can pay for Restaurant Vouchers by Bank Transfer EFT (via a service called Fast2Pay) so you don’t need to pay the fees charged when you pay via Visa or Mastercard.
We can still track your purchase and process your bike cash.
9. MOVIE TICKETS
You can buy standard or Gold Class/Luxe movie tickets from Village, Event, Hoyts and Ace Cinemas.
You can earn up to 37% on each ticket.
Go to the Movie Tickets section, select the cinema you want to visit and follow the prompts to choose and purchase your tickets. You’ll receive your tickets via email.
We’ll send you a confirmation email with your tickets (they will also be available in the e-wallet on your iPhone or Android).
10. SHOP ONLINE
Choose from our wide range of online shopping partners to make sure you don’t miss out on opportunities to earn bike cash. Simply select your favourite online retailer from our network, then click-through to go shopping. Because you have come from our website, you’ll automatically get your bike cash.
1. Browse through our network of Online Retailers and find where you would like to shop.
2. Click on the logo - you will then be linked directly to the Retailer’s Site.
3. Purchase the item(s) you want. Note, you will be charged full price at the time of purchase
4. The retailer recognises that you are from our program and are eligible for bike cash
5. Your bike cahs will automatically be added toyour account.
Note: to get your bike cash, you must click-through to the online retailer via our site
1. You must click-through to the online retailer via our site. If you don’t we can’t track your purchase
2. Don’t shop via an incognito browser
3. Don’t disable or block cookies. We track your purchases by tracing your cookies from your browser
4. Shop straightaway to ensure the cookie tracking will work. If you compare prices or leave the tab open for a long time, the cookie tracking may break and you will not get your bike cash.
11. OUR APP : CASHBACK EXPRESS
Cashback Express is our mobile app. It’s gives you access to the benefits of the Bicycle Network Cashback program on your mobile 24/7 anytime and anywhere.
Use the app to buy Express Vouchers on the go or find retailer partners near you using the geo-search function so you never miss an opportunity to earn bike cash.
Make sure you download Cashback Express as soon as you join the program!
13. FEES & CHARGES
There is a monthly administration fee of $1.00 (only applicable if you have an active balance on your Cashback account). Depending on the payment method you use, some transaction fees may apply when purchasing shopping vouchers.
14. CONTACT US
For general enquiries on the Bicycle Network Cashback program, head to the ‘Contact Us’ tab and complete the online form.
Go to Contact Us. As part of your message, please include the store name, the transaction date and amount plus the order number which you will find on your receipt from the retail partner. We’ll contact the retail partner and come back to you.
Introducing Cashback Express
Introducing Cashback Express - our mobile app. It gives you access to all the key features of Bicycle Network Cashback – at your finger tips, 24/7.
Now you can buy your express e-Vouchers anytime, anywhere.
Simply click on the amount you want and enter your payment details. They are delivered instantly to your e-Wallet so they’re ready to go the next time you go shopping.
You can also use Cashback Express to shop from our massive range of online retailers and bike shops.